Case Study: Dimension Data

Dimension Data is a global technology company specialising in IT services. Together with Ergosense, Dimension Data could for the first time understand their actual workspace utilization and environmental conditions in their offices. This enabled them to potentially save up to 45% of leasable desk space in the future and to give employees a much improved overall workplace experience.


Dimension Data's facility scores can be broken down into the following three key metrics:

Ergosense case study statistics


Dimension Data were looking to transform their workspaces, and as the lease of their Cape Town office was due to expire, they took the opportunity to assess the current property and its footprint. The current office had been occupied by Dimension Data for many years and worked reasonably well, but the sense was that the total office space was not effectively utilised, and that it also did not foster their vision of innovation, collaboration or staff mobility.

To effectively utilise the space and successfully develop the workspace envisioned, they needed data to fuel the new office plan, and to reconfigure it in the most efficient way possible, enhancing productivity and streamlining operations.

The data has sparked conversations with the landlord and sparked green leasing initiatives Dimension Data is embarking on a 66 flexi desk model and the culture will move towards full activity based working.


Dimension Data decided to utilise the Ergosense workspace occupancy sensors solution The sensor data allowed them to measure the utilisation of all meeting rooms and desks within the building, as well as environmental wellness factors.

Ergosense sensors were placed in every meeting room to measure the usage and occupancy of each room. They were also placed under each desk, to gain an understanding of how the individual workspaces were used The results of the sensor data collection were presented through the Ergosense cloud based dashboard, allowing Dimension Data to easily view the statistics for each room and desk by hour, day, week or month.

From the data it was clear that the office space was significantly underutilised and a number of environmental conditions were suboptimal.


Ergosense data indicated a low average desk utilisation rate of 32% with the busiest periods peaking at just 40% and some areas had an average utilization as low as 20%.

The building health issues were specifically identified as excessive CO2 levels that were at 1298 ppm on average and peaking at 1974 ppm, where it should be 800 ppm. There were also issues with high temperatures and low light levels in certain areas of the building All these factors contributing to the total building health being 39%.

Data also revealed that meeting rooms, although occupied at times, were utilized far below capacity. The room utilization was below 30% but actual seating capacity below 10%. This illustrated that the future office required a wider variety of smaller private areas.


Ergosense data provides insight to potentially unlocking the following business benefits:

• Reduce real estate costs saving up to 45%;

• Improved working conditions resulting in increased employee productivity; and

• New shared workspace design that support the collaborative and flexible working culture.


The Case Study is available for download by clicking below:

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